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Cyrus Post Office hours will be reduced

Hours at the Cyrus Post Office will be reduced from 7.75 hours a day to four, beginning later this summer.

CYRUS – Cyrus residents will have reduced hours at their post office, starting later this summer.  

Sue Trocke, Avon Postmaster and Area 3 POST Plan Coordinator for the U.S. Postal Service, met with about 20 residents in Cyrus on Tuesday.

“The good news is that we are not here to close your Post Office,” said Trocke.

But Trocke said that based on the volume of mail and postal sales at the Cyrus location, the office will only be open four hours a day, Monday through Friday. Saturday hours will be unchanged.  

The Postal Service sent a survey out to Cyrus residents earlier this summer offering four options: keep the office open, but with realigned weekday window service hours; close the office and get rural delivery; close the office and have a village Post Office operated by a private contractor; or close the office and have a nearby Post Office provide service to Cyrus.

Trocke said that of the 251 surveys sent out, 90 people responded. Among those responses, 92 percent indicated they wanted the Post Office to stay open with reduced hours.  

Based on the survey, Trocke said the proposed retail hours would be Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 8 to 10 a.m. on Saturdays. Trocke said that there would also be 24-hour access to the lobby of the Post Office so folks can get their mail when it is convenient.

Those in attendance offered some criticism of the proposal, saying they would prefer that nothing changed. There were also concerns about being able to get to the window during those times.  

Trocke replied that there are options such as stamps by mail, ordering stamps online and using flat rate boxes that don’t require weighing. She said the surveys indicated that most people weren’t concerned about the window hours, but they really wanted to be able to get their mail.  

Trocke also noted that about a year ago, the Post Office was holding discontinuance hearings and closing small Post Offices. Based on public feedback from across the country, the Postal Service began looking at options like shared employees and reduced hours instead of closing facilities, she said.

Trocke explained the number of hours each office gets was already determined by workload.

John Korf, Little Falls Postmaster, explained that the purpose of the meeting was to decide what four hours the community wants the office open.  

“The only way you can change that to more hours is that every two years the Postal Service will review every office and their work load and the volume of mail and the revenue it takes in. Then  the hours could change. It all depends on how much you use the Post Office.”  

Starbuck Postmaster Kip Jenson noted that hours were recently increased from four per day to eight – “That was done with a lot of local support.”  

Since the Cyrus postmaster retired, Jensen is now overseeing the Cyrus office.  

Trocke also noted that even if the window is closed, mail can still be dropped off at the Post Office. However, several people noted that since the mail truck goes through Cyrus at 2:15 p.m., the bigger challenge is to get outgoing mail to the office in time for the truck.  

After about a half-hour of conversation, one woman commented, “I’m just glad you’re giving us the option of keeping this Post Office open even on a limited basis. At least it’s still going to be here.”

Trocke said that after the meeting, a final determination on window hours will be made and that will be posted at the Cyrus office. The new hours will go into effect 30 days following that posting.  

The Postal Service is also interested in setting up a village post office, which is located within another business. It would offer stamps and take care of some packages.  

“If any business wants to open a village post office, let us know,” said Korf.